数据删除说明

本页面说明如何删除 MatrixHubx 中与 Facebook、Instagram、Threads 及其他已连接社交平台相关的数据。

一、在 MatrixHubx 中断开平台

1. 登录 https://app.matrixhubx.com。
2. 进入「账号」或「账号与授权」。
3. 找到对应 Facebook / Instagram / Threads 账号，点击「断开」或「撤销授权」。

断开后，我们将停止通过该授权访问平台，并删除对应访问令牌与账号绑定记录。

二、提交数据删除申请

如需删除账号及相关数据，请发送邮件至：

matrixhubx@matrixhubx.com

邮件标题请使用：Data Deletion Request

• MatrixHubx 登录邮箱
• 需要删除的平台账号名称或账号 ID
• 平台：Facebook / Instagram / Threads / 其他

三、删除范围

• OAuth 访问令牌、刷新令牌和账号绑定记录
• 从平台获取的账号资料、主页信息和缓存数据
• 与该账号关联的内容草稿、发布记录和同步数据（法律要求保留的除外）

四、处理时限

我们会在核验身份后 30 天内完成删除或匿名化，并通过邮件回复处理结果。

五、不会自动删除的内容

• 已经发布到 Facebook、Instagram、Threads 等平台上的帖文、评论或私信，需要你在对应平台自行删除。
• 依法需要保留的财务、税务、审计或争议处理记录，会在法定期限内保留。

六、通过平台撤销授权

你也可以在 Facebook 的「设置 → 应用和网站」中移除 MatrixHubx；移除后如需删除 MatrixHubx 已保存的数据，请按上面的方式发送邮件。

更多说明见 隐私政策 和 服务条款。

Data Deletion Instructions

This page explains how to delete data associated with Facebook, Instagram, Threads and other connected social accounts in MatrixHubx.

1. Disconnect a platform in MatrixHubx

1. Sign in to https://app.matrixhubx.com.
2. Open Accounts or Accounts & Authorization.
3. Find the Facebook / Instagram / Threads account and select Disconnect or Revoke access.

We will stop accessing the platform and delete the related access tokens and account binding records.

2. Submit a data deletion request

Email us at matrixhubx@matrixhubx.com with the subject Data Deletion Request.

• Your MatrixHubx sign-in email
• The connected platform account name or ID
• Platform: Facebook / Instagram / Threads / other

3. What we delete

• OAuth access tokens, refresh tokens and account bindings
• Profile information and cached data retrieved from the platform
• Drafts, publishing records and synced data associated with the account, unless retention is required by law

4. Processing time

After identity verification, we will complete deletion or anonymization within 30 days and confirm by email.

5. Content not deleted automatically

• Posts, comments or messages already published on Facebook, Instagram, Threads or other platforms must be deleted by you on those platforms.
• Financial, tax, audit or dispute records required by law are retained for the legally required period.

6. Revoke access through the platform

You can also remove MatrixHubx from Facebook Settings → Apps and Websites. To delete data already stored by MatrixHubx, send the email request above.

See our Privacy Policy and Terms of Service.